Cancellations and refunds

Cancellation and refunds Check your order status and the cancellation terms displayed in the app. Use the cancellation option when available. If you cannot submit the request through the app, email [email protected] and include your order reference. Requesting cancellation or messaging support does not mean the order has already been cancelled. Check the final order status or the confirmation provided by the Waiti team. For a query about refunding a payment, include your order reference and a brief description of the issue. Do not send passwords, verification codes or full payment-card details. This page does not introduce cancellation fees or refund deadlines. Financial consequences are reviewed against the terms displayed for your order and its actual payment status. Contacting support alone does not confirm that a refund has been approved or completed.