Frequently asked questions
What is the difference between the two water types?
Drinking water and non-potable water are separate categories. Choose the type that meets your needs. Never use non-potable water for drinking or preparing food. Availability of each category depends on the service area.
Do I need to share my location?
You do not need to share your location to browse this website. You can enter a delivery address and a nearby landmark. Location sharing is optional and can help identify the destination and check coverage when the service is available.
How can I check the price?
When browser ordering is available, Waiti provides a quote after you select the area, water type and quantity, and sign in. Review the total before confirming your order.
Does submitting an order mean a driver has accepted it?
No. Receiving your request, looking for a driver and driver acceptance are separate stages. Follow the displayed order status and remember that an estimated arrival time is not a guarantee.
Can I pay electronically?
The payment methods actually supported by the service are shown when you review your order. A cash payment record is not proof of bank settlement.
How do I get help with an existing order?
Use the support case linked to your order in your account. When order messaging is available, you can contact the driver within the permissions of the current assignment.