Complaints

Complaints and support For complaints about Waiti orders, your account or privacy, email [email protected]. Include the order reference, where available, and a brief description of the issue. Do not send passwords, verification codes or photographs of identity documents. Submitting a complaint does not confirm an order cancellation, refund or data deletion. Contact support to follow up, and use the “Account and data deletion” page for account-deletion requests. This page does not specify a fixed response time or guarantee a particular complaint outcome.